Submitted by Mark
I hired Sunroom Escapes to install a sunroom on the back of my home. While signing the contract, the salesman told me, my wife and my two children that all we had to worry about was getting someone to install the carpet. I thought everything was going to be taken care of.
The sunroom was supposed to take about two weeks to install. t took four months to pass the city inspection after a three week delay in starting.
There were MANY mistakes. They dropped my roof, leaving a large dent in it. They tried to cover it up, but it is still very noticeable.
The back wall was panelled. The lines did not match, and some of the panels were on backwards, not to mention the extra two-inch cut by the window that the trim (which I had to purchase and install) did not cover. After they redid the line problem the panels were still on backwards.
The french door was installed incorrectly. It was not plum or secured at the top. I paid someone to straighten it and found no shims were used. The holes were not predrilled and my casing is cracked.
There was supposed to be a 1/4 flooring on top of the 3/4 flooring, but when I asked about it, the salesman smirked and said I should have got that in writing. The deck was supposed to be any way I wanted. They did not do it that way.
After they failed the city inspection and had it redone, it is still not the way I wanted it. They failed the city inspection because the spindles were too far apart; they forgot to put the nuts on the bolts holding the posts to the deck, and the steps had no railing.
My roof had a large bump in it. I was told I was being nit-picky. After two leaks, I had my roof replaced. My gutters are not straight. The lattice on the deck was installed poorly. I asked for it to be fixed and they did the least they could. It is angled on the south side of my house because the deck is not square.
I am not to happy about the corrections the city made them do, shims, a support beam and a post mount. When we go to sell our home the corrections are very visible, and I am afraid it will bring down the value.
The posts under my sunroom are not even. One end is six inches from the lattice and the other is nine inches away. I have no idea how to correct that.
After all these problems, Sunroom Escapes did not pay the subcontractor, and I had a mechanics lein on my home. The owner made it sound like he was doing me a favor by getting that released. I had to contact the subcontractor about my roof leaks and was told he did not recieve any money for my sunroom.
There were lots of little mistakes. Screws were left out of my locks, several different kinds of screws were used in my windows, sod from the holes that were dug was not moved, gutter spout was draining towards my home, gutters leaked, my heating/cooling unit did not work because it was installed incorrectly, they did very little cleaning. It was a new room; it should have looked new.
I had to purchase and install the smoke detectors. My room is over 14 feet deep, and I was told there would be a beam down the middle. There is not.
The caps for the bolts in my door were missing, two different kinds of facia board covers, one textured/one smooth, are still there. I installed some weather stripping in the windows, but the room is still drafty. The vent pipe for my plumbing was a four inch pipe on the two inch pipe coming out of my home. After the leaks it was a three inch pipe, but it was still not sealed at the bottom. The roofers fixed that.
After all these problems, Sunroom Escapes continued to talk to me like they were helping me out. I feel they should have corrected some of these problems before putting the contract on my kitchen table and telling me to sign and pay. They did this before the heating and cooling unit was fixed and before they called the city for the final inspection.
I was supposed to get a tv delivered and installed in my home when the work was complete. I had to drive to Ankeny and call the Ankeny Chamber of Commerce, the Better Business Bureau and the State of Iowa and tell them everything was corrected to get it. I was a fool to let this happen. I should have not let them do this. I hope no one else has to deal with these people EVER!
I do not enjoy this room at all. It makes me sick to go out there. It has already been a year. I have many pictures of all the mistakes and would be glad to show them to anyone.
For additonal reviews of this business, click here.